Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It Carl (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent material, beautiful finishes, looks like natural flower
Very long sent! Otherwise everything corresponds to the description
Roses bomb!!! Husband and son thought that it's live flowers!!! Flowers exceeded my expectations!!!
It came for a month with a small in Bashkiria!!! By March 8 managed! Crumpled, of course, sat for a long time straightened. One dirty and defective, but nothing general impression pleases, beautifully turned out)
Super.
Very beautiful
Come finally! Very beautiful)))
Roses received, 25 PCs. Came in a normal transparent film. Of course, many roses are wrinkled, you will have to try to restore. I recommend the store to come up with another package for transportation. Those who are not afraid of crumpled flowers, who can do them and restore the product I recommend. Who does not know how and hopes for quality roses, I do not recommend taking.
Flowers like real!!!!! packed well. delivery month. all cool, still order.
The order fully corresponds to the description. the goods came quickly a month to M.O. at all quarantines on soils. Thank you to the store. I recommend. The truth is wrinkled, but this is nonsense, you can steam.
Delivery to Moscow is very fast. Second time I order. Flowers are great. The price is good. Thank you very much.
Love Me, are extremely Precious, just take to arrive.
Excellent goods, perfectly packed was, during transportation was not damaged. The store quickly processed the order and sent. There are no claims to the goods, the declared characteristics correspond. The seller can recommend.
Received the order quickly, very beautiful roses, I recommend
It took 30 days to get to Mexico. very good quality and fast. I recommend this store.
Very fast delivery, thanks.
Excellent quality, they look bumpy but I'm divine in my arrangement.
Flowers chic!!! This amount is enough for the bouquet. Even smell nice! Were crumpled, but hands easily straighten. Packing is normal package. Fast shipping. Thank you! Left only a vase or a box for this bouquet to buy! Very satisfied with the order!! Thank you again!
Arrived before the date thank you very much!
Corresponds to the description and previously stated reviews. Delivery less than a month to the Kaluga region, 25 PCs are all intact. Straightened over the ferry