Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It Carl (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Is the third buy and is very good.
1-beautiful watch, big or small, considered a good size for my wrist is thin, very light 2-came well packed, well protected, impact resistant 3-It took a while to get because the request was made late last year so the number parcel + holidays entailed delay but the store was quick to post the product 4-had problems delivery, however, want to leave this comment here to Brazilians, not blame the seller if your product take to arrive after arriving in Brazil, the responsibility is totally postal, considering delay and product damage, Because the seller send the product properly and if the box is mixed is because another thing the crumpled in shipping, not blame it, not knead a box in Brazil being in another country 5-The Charger come with light scratches, not say what may have caused, but this does not imply in product operation 6-has Manual in Portuguese, easy use, recommend
Great!!!!! Bought 2, arrived super fast and the watch is of Excellent Quality, durability battery 100%, was about 8 days connected directly without any problem. TOP TOO!!!
Arrived in perfect condition. It Took a little but was mistake of Brazil. Very good product recommend
Very good and easy to use, loved. Recommend store
Product took to arrive! THE store does not answer questions… Otherwise the product is very good, satisfied!
Excellent Product, quality excellent, well packed, working properly, early, ordered 11/11 and arrived 20/12 was not taxed by the Customs. Seller and well educated. Here 30 days back to update as the operation.
Watch wonderful, after download the app HeroBand | | | it syncs seamlessly. Product purchased in 11/11/2019 sent in 18/11/2019 delivered today 17/12/2019. Product with box, charger, manual, extra strap purchased the Parti, all working and in perfect condition. Am impressed with the product. Seller note 10000.
Successful purchase. Delivery time was 1 month. Came us all. Very satisfied.
Grande satisfaction avec la montre tout fonctionne comme ça devrait chercher du luxe pour le prix produit parfait je ne peux que recommander merci au vendeur/boutique ********