Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It Carl (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! The dog liked)
Fast delivery, ordered a large 1 meter. Sentipon, over time will come, but fat now, is worth your money. Me and my dog are very happy. Dog weighs about 25 kg. Average on the bike.
looks great my doggie loves it
Amazing! My Pit she is 24 KG and the bed its a little bit big but i think its more comfortable like that. thank you store
It was less than a month. Normal. Size corresponds. I recommend.
Size XL turned out to be WAY too big for my dog, but we love it. It’s big enough for both of us :)
Our customers LOVE these nice soft dog beds! Thank you so much for the fast shipping!
Our pug went there right away in lying sleep once I him had extracted. The size is good, 60cm was also have been good. Color corresponds with picture.
Beautiful, warm and soft basket for our Pebbles
Very pretty Little Bed and of my small Dog girls immediately taken into Possession.
Product came quick, bed is just as described, very VERY SOFT. Color is great .
Cozy and comfortable. Size good for Bitch ששוקלת 34 kg
Very good basket I recommend. Good value for money compare to some site that doubles the price!
Love this!
Very nice basket. Size 100cm. Immediately adopted by Riggs 28kg. Delivery in 2 days.
Arrived very fast! less than 2 weeks. looks exactly like the photos and very comfortable... our dogs fell inlove with it!
The package came after 2 weeks. My dog is 50 centimeters long. I bought the cot L. I think I could buy XL. Everything ok. Thank You.
Super match well to photo store recommend free in 2 weeks
The bed is a little lopsided, but my puppy loves it. She jumped right into it and started rolling around. Shipping took awhile, but I did order during Christmas so that’s my bad.
18 days to US, my dogs jumped on it as soon as I put it on the floor. Thanks for the dog toy as a bonus