Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Buy It Carl (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!!!!
Cute-no additional customs fees, when tracking found that half month returned to sender wysłałam one inquiry to the store, excused and sent again with gratisem-total took this month after you place an order. Works with free application about which dowiadujesz with instructions-all these displays in the application as well as basic rom eczy for same clockwork-przywołuje phone, shows SMS-y, reminds, wakes, measures the heart rate pressure, counts steps calories... I got it day wiec do not know how many holding battery. Everything is in the description of the phone is true. Not próbowałam only water resistance. Watch with phone connects via Bluetooth wchodząc at home floor unfortunately gubię range-does not work for ceiling large Display contrast. I am zachwycona! Recommend!
Watch reached in less than 2 weeks. Neatly Made Gold color as the picture. Perfect for a gift-elegantly packed. Fun and easy to operate. Display clear. Manual after Chinese and English wiec no problem with zapoznaniem out. Applique phone has enough low evaluation but this moments can not see with it any problems. Watch has a very przydatną function: FIND THE PHONE which allows you to find phone home wyjąc very loud. For this moments recommend Salesman and watch. Wife is very satisfied
All OK, according to the description. Super. Very good quality Smart watch. Selling added gift, keychain and bracelet. Recommend
Watch reached the Polish in 14 days, thank you store for gifts. Watch works, but the more I could write for some time.
Watch wyglada very elegant. Gradike has Zamowiony 11.11 przyszedl 25.11, so fast. very ładnay, quickly sparowal Sie with applique. When polaczymy it with your phone mozemy ustawic what notification with what application Moga US przychodzic for watch. Mozna odczytywac messages. Has cool strong vibration. Mode sport no for many options to choose from, moglo by BYC their Wiecej. Unfortunately watch zostal oclony and CLO wyszlo 55zl. Watch dial is not Caly time podswietlana wlacza Sie after dotknieciu finger BADZ as in application mozna ustawic after podniesieniu hand. Ogolnie recommend.
Ordered 11.11 shipped by courier 25.11 All works. I am very satisfied
Watch cool, fit for slim hand. Today received, all works. No scratches, zadrapń. Good quality. Applique simple to operate. Menu Polish. General recommend.
Watch consistent with the description. No problem with splicing with applique. I don't know yet how will funkcjonowały notice. No unless opportunities reject incoming calls it. Seamless przesylka. Very good contact with the store. Instant shipping. To Polish approx 3 weeks. Thank you for gifts :) Yours
Watch consistent with the description, even niesprawdzony exactly because it for gift. Additionally in pack two gifts. WITH look very nice. Fast delivery 21 days. Recommend store :)